Shipping Policy
Welcome to The Blue Lagoon ("we," "our," or "us"). This Shipping Policy outlines our shipping practices and procedures for orders placed through our website www.thebluelagoon.com.
1. Order Processing Time
- Processing Time: Orders are typically processed within 1-2 business days after payment is received. Processing time may vary during peak seasons or promotional periods.
2. Shipping Methods and Costs
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Shipping Options: We offer several shipping options depending on your location and the items purchased. Available options are displayed at checkout.
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Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address.
3. Delivery Timeframes
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Domestic Shipping (within [Country]): Estimated delivery times are [number] to [number] business days from the date of shipment, depending on the shipping method chosen.
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International Shipping: Estimated delivery times for international orders vary depending on the destination country and customs processing times. Please allow [number] to [number] weeks for delivery.
4. Order Tracking
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website or the carrier's website.
5. Shipping Restrictions
- Restricted Items: Some products may have shipping restrictions due to legal or logistical limitations. We do not ship certain products internationally or to specific regions. Please check product descriptions for any shipping restrictions.
6. Delivery Issues
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Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Please ensure your shipping address is correct and secure.
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Damaged Packages: If you receive a damaged package, please contact us immediately so we can initiate a claim with the carrier and assist you with a replacement or refund.
7. Customs and Duties
- International Orders: Orders shipped internationally may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.